Frequently Asked Questions

How much are your services?

All starting prices are listed. Installation, tax, and delivery fees will be added to your total price.

How do I place an order?

Start the order process by:

1. Selecting an available date and time

2. Submit the retainer payment of $250 to secure your date. This amount will be applied to your final balance.

3. Select the “Get A Quote” call to action button. It will redirect you to the order inquiry form. When the completed form is received, we will send you a proposal or consult with you, within 24 - 48 business hours.

How do I make a payment?

If you are satisfied with the proposal and would like to confirm, you will have the ability to make your payment and sign your agreement online via our booking portal.

What is your cancellation policy?

For full service decor, we ask that you cancel 30 days prior to your confirmed date.

For balloon decor, we ask that you cancel 14 days prior to your confirmed date.

Cancellations made thereafter, will NOT be refunded, but will be allowed to reschedule for a future date within 6 months. All retainers are nonrefundable.

How much is the deposit/retainer?

50% of your total balance is to reserve your date if your balance exceeds $250.

Full payment is due to reserve your date if your balance is $250 or less.

When should I reserve my date?

You should reserve your date as soon as you possibly can. Dates are booked in the order of the retainers received. No dates are held without a retainer.

What forms of payment do you accept?

We strongly encourage payments through our booking portal, using a debit or credit card, but we also accept payments via PayPal and Zelle.

How much is the delivery fee, and do you have a pickup option?

Yes, we do offer the convenience of both delivery and pick up. We require a minimum order of $250, before fees are applied, for delivery in Charlotte (the minimum will increase for delivery outside of Charlotte). The delivery fee is calculated by mileage from 28215, with a minimum of $35 for drop off orders and small jobs. For medium to larger jobs, delivery minimum is $125. If you prefer to pick up an order, the pickup location will be provided to you once full payment is received. When picking up rental items, a photo of your driver’s license and debit/credit card will be taken to keep on record, as well as a refundable damage deposit, until all items are returned.

Do you offer classes?

Yes! We now offer balloon training workshops. All upcoming workshops are posted on the “Classes” page of this site.